Hyatt Vivid Grand Island Cancun-All Inclusive Adults Only

The hotel is very new clean and comfortable. The staff are especially friendly and helpful. I would like to give special thanks to the front desk staff Roberto and Freida to help me with my luggage storage❤️

Modern, minimalist style building with stunning roof terrace, infinity pool and pool bar. Overall, beautiful hotel and location not bad if you’re more of a pool lover definitely for you as there’s also pools at ground level. Towels very easy to find and come by. Food was very good overall, some exceptions. Service very good overall.

Welcome on arrival, greeters and transport organisers were excellent.Cleanliness throughout ,quality of food, drink and furnishings was very good.Good selection of different restaurants.Always space around pool with plentiful suply of towels.Waiting staff were very attentive in the evenings but at breakfast they seemed to be less so.

The ladies at the buffet were so nice. The breakfast at the buffet was good. The staff were nice. Albert and Miguel very nice waiter’s. But breakfast at the Mediterranean breakfast was better and the dinner was amazing. The waiters were very friendly, polite and smiling. Bartender was very nice. But Victor was amazing checking on us to see if we needed anything and making sure everything was good. Bloom Bar, bartender Artemio was making different drinks they all delicious. A very nice person, my husband Alfredo and I had different conversations with him. and was happy with Erberto,Claudio,Berne, nice staff as well. smiling and helpful. The coco cafe Reyna and Jaide, took great care of us smiling and laughing with us. The beach staff was amazing! Delicious food and service! Joel the towel guy. He drew a picture on the towel for my birthday. He checked on us to see if we were doing well or need anything. Eridberto was by himself at the beach. He was fast and very efficient with the drinks. He was very apologetic if he was running late with the drinks. We understood him. It was great service! The lifeguard and the staff were very friendly. My husband likes to joke around and all of them laughing at his jokes. At the Mediterranean restaurant we didn’t have a reservation for breakfast and they accommodate us. We appreciate the hostess. I didn’t remember her name she was very nice. Tall and with long black hair. The tacos at the little van they were delicious. The staff at the out side bar they were really nice and friendly specially Guadalupe. The front desk really nice. The staff who received is and help us with our luggage were very helpful and nice people. Thank you to all of you!! Julian, very nice manager, thank you for listening to my concerns and for understanding me. I appreciate you very much! Beautiful place and very clean. Thank you to Olga! Housekeeping we loved our clean room. Thank to the drivers who took us to the beach! It takes a team to work! 🙏

Stayed there for four night with my friends. Received a lovely welcome with a cocktail as soon as we arrived. The check in process was smooth. We booked three rooms and asked the front desk staff ( Roberto) to help put our rooms on the same floor.. he did his very best The breakfast had a lot of variety. Amazing sausage!!!! The restaurants has such good food and very tasty food. Resort had quite an engaging number of activities and games with music in the evening / night. The music actually doesn’t get into the rooms, which is perfect. Staff were all quite friendly and helpful Rooms were cleaned everyday. The facility was neat. Had an amazing stay at this all inclusive resort and will definitely come back